End of Support for Dynamics NAV: What You Need to Know in 2024

As technology evolves, staying up-to-date with software support and updates is crucial for businesses to maintain efficiency and security. If your organization is using Microsoft Dynamics Navision, you must be aware that Dynamics NAV 2018 mainstream support ended on January 10, 2023. With extended support for Dynamics NAV 2018 continuing until January 14, 2028, it’s essential to consider your next steps. The reasonable option here is to opt for Microsoft Dynamics 365 Business Central, but is that the optimal solution for everyone? 

In this blog, we will discuss product lifecycle implications and the potential impact your organization may experience as you upgrade from NAV to Business Central. 


NAV Support Lifecycle Start and End Dates

As of now, all versions of Dynamics NAV are out of mainstream support. Here is the current state of support for Dynamics NAV: 

  • Dynamics NAV 2018 mainstream support ended on January 10, 2023. 
  • Extended support for Dynamics NAV 2018 will continue until January 14, 2028. 


What is Microsoft Dynamics Lifecycle Support?

The lifecycle support categories are:

  • Mainstream Support – the product will receive new features, security updates and non-security updates

  • Extended Support – the product will only receive security updates

  • Beyond End of Support – no updates of any kind

As Dynamics NAV 2018 moves to Extended Support, requests for design changes, warranty support, or new features will no longer be possible. However, self-help support through Microsoft’s online Knowledge Base articles, FAQs, troubleshooting tools, and other resources will be available for at least twelve months after the end of the extended support phase. Paid support, typically provided by channel partners, is available based on an individual partner’s discretion. 


What Happens When Mainstream Support Ends? 

With all versions of Dynamics NAV now out of mainstream support, only security updates will be available during the Extended Support phase. If your solution still meets your needs, relying on Extended Support might be sufficient for now. However, integrating with new technologies might present challenges. For instance, integrating with Flow, PowerApps, and Outlook can be particularly difficult, even though these tools can greatly improve productivity. 

The level of risk increases drastically once you reach the Beyond End of Support phase. At this stage, security updates will cease, and finding partners who can provide support will become difficult. The pool of resources available for support will also be limited compared to more current versions of Microsoft Dynamics 365 Business Central. 


Expert Recommendation:

So, what does this all mean to you?

If you’re currently using NAV, transitioning to Business Central is inevitable. Depending on your version and the level of support you have, it’s crucial to decide sooner rather than later. Here’s the recommendation:

  • Move to Business Central: This is the primary path forward for NAV users, ensuring continuous support as long as your subscription remains active. 


Upgrade Paths to Business Central 

Supported upgrade paths to Business Central include direct upgrades from NAV 2018 and later versions. It’s essential to plan your upgrade path carefully to ensure a smooth transition. 

When moving to Business Central, you have two main approaches: 

  • Clean Start (Reimplementation): This involves setting up Business Central from scratch, providing an opportunity to clean up your data and processes but requiring more effort. 
  • Upgrade: This method involves upgrading your existing NAV system to Business Central, retaining your existing data and customizations. 

Each approach has its pros and cons, and the best choice depends on your specific business needs. 


Benefits of Business Central 

Moving to Business Central offers numerous advantages, such as: 

  • Cloud-based infrastructure 
  • Continuous updates 
  • Enhanced user experience 
  • Better integration with other Microsoft products 


Addressing Concerns About Historical Data 

When moving to Business Central, you have options for retaining historical data. One effective method is using Azure Data Lake for archiving, ensuring you have access to past records without cluttering your new system. 


Contact NICerp for Support 

NICerp has a dedicated team offering reliable support, expert knowledge, and affordable customized solutions. Don’t wait until it’s too late. Contact us today for a personalized assessment of your upgrade options and assistance in transitioning to Business Central.